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Nu Advisory Partners

Manager, Quality Program Management, Fitbit



Quality Assurance
San Francisco, CA, USA
Posted on Wednesday, May 24, 2023

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Mountain View, CA, USA.


Minimum qualifications:

  • Bachelor's degree in a technical field, or equivalent practical experience.
  • 8 years of experience in program management (leading cross-functional projects/programs).
  • 5 years of experience in a leadership role with/without direct reports.

Preferred qualifications:

  • Experience with root cause techniques and corrective action implementation.
  • Experience with design of experiment (DOE).
  • Experience with hardware development processes.
  • Experience dealing with small complex products and manufacturing processes.
  • Experience with manufacturing methods and procedures, quality component engineering, product development, technical information presentation, and CAD/CAM circuit design.

About the job

As the Manager of Quality Program Management, you will develop and manage quality identification, assurance, and control from development through mature manufacturing across the supply chain, field quality reporting, and all relevant continuous improvement processes and initiatives. You'll play an integral role in the planning and formulation of the organization. In this role, you will develop the strategic quality function, and oversee and support global quality management strategies.

Fitbit’s wide range of innovative products, including smartwatches, trackers, and a smart scale, help people lead healthier, more active lives by empowering them with data, inspiration, and guidance to reach their health and fitness goals. Coupled with our leading software and Fitbit Premium, our immersive platform experience delivers personalized experiences, insights, and guidance to support our users’ health and wellness. Fitbit’s mission has always been to help make everyone in the world healthier and now, as part of Google we’ll be able to make health even more accessible to everyone.

The US base salary range for this full-time position is $164,000-$252,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.


  • Work cross-functionally with design, operations engineering, and customer service teams to drive major improvements in NPI/field quality.
  • Represent the customer with regards to quality and action to bring improvements to users.
  • Identify customer issues regarding support and services delivery and work with appropriate teams to address issues.
  • Identify systemic quality issues and drive corrective and preventative actions through data and information collection regarding trends and issues from the customer perspective. Conduct root cause analysis and problem resolution via a virtual team including design, manufacturing, technical support, marketing, services, and sales.
  • Own field quality reporting and continuous improvement methodologies including management of the in-field quality improvement programs, documentation of monthly reports on return rates and plans to improve return rate, and analyses of root cause of failure/collection of returned material.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

At Google, we’re committed to building a workforce that is more representative of the users we serve and creating a culture where everyone feels like they belong. To learn more about our diversity, equity, inclusion commitments and how we’re building belonging, please visit our Belonging page for more information.

We welcome and encourage people who are expecting and/or parents-to-be to apply to this or any other role at Google.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles.