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Customer Engineer, Google Workspace

Google

Google

This job is no longer accepting applications

See open jobs at Google.
Customer Service
são paulo, state of são paulo, brazil
Posted on Wednesday, May 24, 2023

Please submit your resume in English - we can only consider applications submitted in this language.

Qualifications

Minimum qualifications:

  • Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
  • 4 years of experience as a sales engineer or technical consultant in a cloud computing environment or in a customer-facing role (including working as a member of a professional services or systems engineering team).

Preferred qualifications:

  • Experience in mobile device management and related third-party integrations.
  • Experience with cloud security (e.g., Identity and Access Management (IAM), SSO, OAuth, 2-step verification).
  • Experience with on-premise and cloud based mail delivery, routing, and filtering technologies.
  • Understanding of Big Data, PaaS, and IaaS terminology.

About the job

When leading companies choose Google Cloud it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer for Google Cloud, you will engage with customers to understand their business and technical requirements, and present practical and useful solutions on Google Cloud.In this role, you will work with the Sales team as a Google Workspace subject-matter expert to help customers get the most out of collaboration and productivity tools. You will help existing and prospective customers understand the power of Google Cloud, explaining technical features, and problem-solving any potential roadblocks. You will also have to travel to customer sites, conferences, and other related events as needed.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

  • Work with the team to identify and qualify business opportunities, identify key customer technical objections, and develop the strategy to resolve technical blockers.
  • Support the technical relationship with Google customers (e.g., product and solution briefings, proof-of-concept work, and the coordination and prioritization of solutions impacting customer adoption of Google Cloud).
  • Work with customers to demonstrate and prototype Google Cloud product integrations in customer and partner environments.
  • Recommend integration strategies, enterprise architectures, platforms, and application infrastructure.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

At Google, we’re committed to building a workforce that is more representative of the users we serve and creating a culture where everyone feels like they belong. To learn more about our diversity, equity, inclusion commitments and how we’re building belonging, please visit our Belonging page for more information.

We welcome and encourage people who are expecting and/or parents-to-be to apply to this or any other role at Google.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles.

This job is no longer accepting applications

See open jobs at Google.