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Digital Strategist, Engage, Google Customer Solutions

Google

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Customer Service

Sydney, NSW, Australia · Australia

Posted on Thursday, May 25, 2023

At Google, we have a vision of empowerment and equitable opportunity for all Aboriginal and Torres Strait Islander peoples and commit to building reconciliation through Google’s technology, platforms and people and we welcome Indigenous applicants. Please see our Reconciliation Action Plan for more information.

Qualifications

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
2 years of experience in advertising sales and media account management.

Preferred qualifications:

Experience in Account Management within the online advertising industry.
Experience managing multiple accounts simultaneously while paying attention to detail.
Experience in advertising sales and media account management with the ability to leverage your business acumen to strategically assess and help solve client needs.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

As a Digital Strategist, you will identify, strategize, and grow customers within a segment of the Google Customer Solutions ecosystem. Within this role, you'll collaborate with clients to devise strategies to accelerate growth across a portfolio and set them up for sustainable growth on our platforms.

When our millions of advertisers and publishers are happy, so are we! Our Google Customer Solutions (GCS) team of entrepreneurial, enthusiastic and client-focused members are the "human face" of Google, helping entrepreneurs both individually and broadly build their online presence and grow their businesses. We are dedicated to growing the unique needs of advertising companies. Our teams of strategists, analysts, advisers and support specialists collaborate closely to spot and analyze customer needs and trends. In collaboration, we create and implement business plans broadly for all types of businesses.

Responsibilities

Identify opportunities and risks, and build plans for a portfolio of businesses.
Drive growth and help customers achieve their business marketing objectives.
Manage customer outreach, pitches, implementing solutions, and evaluation performance for all customers.
Work towards quarterly business and product growth goals.

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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles.