Customer Solutions Engineer (English, Spanish)
For Mexico: Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.
Please submit your resume in English - we can only consider applications submitted in this language.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Mexico City, CDMX, Mexico; Buenos Aires, Argentina.
Qualifications
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in programming languages such as Python, Java, C++, and SQL queries.
- Client-facing experience managing internal and external customers.
- Ability to speak and write in Spanish and English fluently.
Preferred qualifications:
- Experience in the online advertising industry.
- Ability to work independently and manage multiple projects simultaneously.
- Excellent communication skills and attention to detail.
- Demonstrated creative problem-solving approach and investigative skills.
About the job
gTech’s Professional Services team takes a creative, collaborative, and customer-centric approach to provide foundational services and forward-looking business solutions to top advertiser and publisher customers. Through technical implementation, optimization, and key solutions, gTech Professional Services helps customers attain their business goals while building long-term capabilities.
The Customer Solutions Engineering team is responsible for building innovative, cutting-edge solutions to the business problems faced by the world’s largest advertisers. We work as a critical technical partner for our Sales teams where our coding abilities, communication skills, desire to solve complex problems, passion for scale and big data, and business acumen are all be leveraged to develop answers to questions most don’t even know to ask. Our solutions can take many forms, from prototypes and demos to education, all with the technology resources of Google to back it up.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Provide technical consulting services and guidance around Google APIs to help customers develop cutting-edge applications across products.
- Work closely with customers to understand underlying business challenges.
- Cultivate relationships with the Sales team and customers, leveraging these relationships to identify and develop innovative technical solutions that lead to more advertising business.
- Work across Sales, Support and Product teams to provide innovative solutions to real-world challenges.
- Propose, design, create and present prototypes, demos and proofs-of-concept to a wide variety of audiences, from Engineers to Marketing professionals, also leverage Google’s infrastructure and big data analytics systems to achieve your goals.
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At Google, we’re committed to building a workforce that is more representative of the users we serve and creating a culture where everyone feels like they belong. To learn more about our diversity, equity, inclusion commitments and how we’re building belonging, please visit our Belonging page for more information.
We welcome and encourage people who are expecting and/or parents-to-be to apply to this or any other role at Google.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles.
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