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Technical Account Manager, Google Cloud Platform (English, French)

Google

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IT, Sales & Business Development

France

Posted on Friday, May 26, 2023

Google welcomes people with disabilities.

Qualifications

Minimum qualifications:

Bachelor's degree or equivalent practical experience.
Experience in supporting enterprise customers in cloud operations (e.g., launch, capacity planning, product release management), technical support, escalation management, or comparable IT consulting role.
Ability to speak and write in English and French fluently.

Preferred qualifications:

Experience in application/workload migration to public cloud providers like Google Cloud Platform.
Experience in collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
Experience in collaborating across business units internally and at enterprises.
Knowledge of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
Ability to translate business requirements into technological solutions.
Excellent communication, presentation, problem-solving, and management skills.

About the job

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Lead the implementation journey, provide technical guidance, manage timelines, milestones, migration goals, and business transformation strategies.
Advocate customer needs in order to overcome adoption blockers and drive feature development. Lead across multiple workstreams and teams to maintain customer momentum.
Develop strategic relationships with key stakeholders (e.g., C-Suite, IT team leads, etc.) to understand a customer’s business and develop strategic roadmaps. Partner with Business teams to lead quarterly business reviews and executive sessions.
Lead customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering (SRE) to ensure customer success. Work with customers and Support to guide issues and escalations to resolution.
Develop best practices and assets based on learnings from customer engagements that help accelerate cloud adoption and support initiatives to scale through partners.

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Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles.