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Customer Engineer, Small/Medium Businesses, Google Cloud (Vietnamese)

Google

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Customer Service

Singapore

Posted on Friday, June 23, 2023

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Qualifications

Minimum qualifications:

Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
Experience with cloud computing concepts (e.g., Big Data, Platform-as-a-Service and Infrastructure-as-a-Service (PaaS and IaaS) technologies).
Experience with presenting and delivering technical pitches.
Ability to speak and write in English and Vietnamese fluently to engage/support Vietnamese-speaking customers to navigate industry standards.

Preferred qualifications:

Experience serving in the capacity of a technical sales engineer in a cloud computing environment or equivalent experience in a customer-facing role.
Experience in data and information management as it relates to big data trends and business challenges, and using or managing databases.
Experience with compute infrastructure and networking concepts (e.g., routing, VPNs, load balancers, and firewalls).
Ability to learn, understand, and work with new emerging technologies, methodologies, and solutions in the Cloud/IT technology space.

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineer, you'll execute technical business strategies, acting as a trusted advisor to clients and helping them to realize business value from Google Cloud. You'll assist fellow sales Googlers by problem-solving key technical issues for customers, while also liaising with the product marketing management and engineering teams to stay on top of industry trends and to devise enhancements to Google Cloud products.

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Work with account executives to explore opportunities from the technical perspective, collaborate to set the opportunity pursuit strategy, develop the strategy to resolve technical impediments, and scope out migration workloads.
Take responsibility for technical aspects of solutions (e.g., managing product and solution briefings, proof-of-concept work, and the coordination of supporting technical resources).
Work with Google Cloud products to demonstrate and prototype integrations in customer/partner environments.
Prepare and deliver product messaging in an effort to highlight Google Cloud value proposition using techniques (e.g., whiteboard and slide presentations, product demonstrations, white papers, trial management, and documents).
Translate technical concepts to non-technical and executive Vietnamese-speaking audiences. Utilize Vietnamese language skill to help support customers for that market directly.

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