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Senior Director, YouTube Consumer Support Operations

Google

Google

Customer Service, Sales & Business Development, Operations
Brooklyn, NY, USA
Posted on Tuesday, February 6, 2024

This role may also be located in our Playa Vista, CA campus.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Bruno, CA, USA; New York, NY, USA; Los Angeles, CA, USA.

Minimum qualifications:

  • 15 years of experience in operations, including leading B2C support operations at scale.
  • Experience growing and developing global teams.
  • Experience leading strategy and operational cross-functional initiatives.

Preferred qualifications:

  • MBA.
  • Experience building out solutions to support users at scale and across numerous platforms and products.
  • Excellent operational acumen and ability to straddle between details and higher level implications of critical business issues.