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Workforce Manager Operations Analyst

Google

Google

This job is no longer accepting applications

See open jobs at Google.
IT, Operations
Hyderabad, Telangana, India
Posted on Wednesday, February 7, 2024

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience
  • 3 years of experience in a Contact or non-Contact Center environment
  • 2 years of experience in a Workforce Management role building a workforce planning strategy at a global organization, including developing resource management systems, processes, and tools
  • Experience managing data science or dynamic technical projects, with competing resources and priorities

Preferred qualifications:

  • Experience working with and optimizing utilization of industry leading Workforce Manager tools (i.e., Verint, Aspect, Anaplan)
  • Knowledge of data structures, Google’s platforms, and data science methods to deploy analytical solutions and recommendations
  • Ability to multitask, set priorities, and work efficiently in a high-paced environment
  • Ability to operate simultaneously and effectively in both tactical and strategic modes
  • Ability to create effective relationships, influence, and collaborate internally and externally at all organizational levels, including influencing skills to push things forward and remove roadblocks without authority
  • Excellent verbal and written communication skills

This job is no longer accepting applications

See open jobs at Google.