Minimum qualifications:

• Bachelor’s degree or equivalent practical experience
  
• 3 years of experience in a Contact or non-Contact Center environment
  
• 2 years of experience in a Workforce Management role building a workforce planning strategy at a global organization, including developing resource management systems, processes, and tools
  
• Experience managing data science or dynamic technical projects, with competing resources and priorities
  

Preferred qualifications:

• Experience working with and optimizing utilization of industry leading Workforce Manager tools (i.e., Verint, Aspect, Anaplan)
  
• Knowledge of data structures, Google’s platforms, and data science methods to deploy analytical solutions and recommendations
  
• Ability to multitask, set priorities, and work efficiently in a high-paced environment
  
• Ability to operate simultaneously and effectively in both tactical and strategic modes
  
• Ability to create effective relationships, influence, and collaborate internally and externally at all organizational levels, including influencing skills to push things forward and remove roadblocks without authority
  
• Excellent verbal and written communication skills