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Workforce Manager Operations Analyst



This job is no longer accepting applications

See open jobs at Google.
IT, Operations
Hyderabad, Telangana, India
Posted on Wednesday, February 7, 2024

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience
  • 3 years of experience in a Contact or non-Contact Center environment
  • 2 years of experience in a Workforce Management role building a workforce planning strategy at a global organization, including developing resource management systems, processes, and tools
  • Experience managing data science or dynamic technical projects, with competing resources and priorities

Preferred qualifications:

  • Experience working with and optimizing utilization of industry leading Workforce Manager tools (i.e., Verint, Aspect, Anaplan)
  • Knowledge of data structures, Google’s platforms, and data science methods to deploy analytical solutions and recommendations
  • Ability to multitask, set priorities, and work efficiently in a high-paced environment
  • Ability to operate simultaneously and effectively in both tactical and strategic modes
  • Ability to create effective relationships, influence, and collaborate internally and externally at all organizational levels, including influencing skills to push things forward and remove roadblocks without authority
  • Excellent verbal and written communication skills

This job is no longer accepting applications

See open jobs at Google.