Minimum qualifications:

• 15 years of experience in internet services, process improvement, or customer support.
  
• 10 years of experience managing individuals, managers, and teams, and coaching and developing a team.
  
• 10 years of experience delivering global operations against core metrics, identifying and executing process improvements in business operations, support operations, or management consulting roles.
  
• Experience with executive communication, and influencing and building cross-functional relationships.
  
• Experience using data to drive strategy and business action.
  
• Ability to work non-standard work weeks as escalations require.
  

Preferred qualifications:

• Advanced degree in related field (i.e., general business, operations management, analytical, technical).
  
• Experience or interest in content policy or anti-abuse operations.
  
• Ability to work in a rapidly-changing industry and manage ambiguity while minimizing uncertainty through quantitative insights. Ability to manage in a dynamic environment.