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Customer Engineer, AI Conversation, Google Cloud

Google

Google

Software Engineering, Customer Service, Data Science
Singapore
Posted on Tuesday, February 13, 2024

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.


Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience with cloud architectures in a customer-facing or support role.
  • Experience with pre-sales/consulting, delivering technical presentations, and leading discovery and planning sessions with customers.

Preferred qualifications:

  • Experience with GCP and Vertex AI.
  • Experience with chatbot/IVR integration projects through the complete lifecycle using Google Dialogflow.
  • Experience with contact centers and IVR architecture.
  • Ability to create quick prototypes/demos with CCAI/Vertex Conversation, articulate these to a customer audience, and integrate with existing systems.
  • Ability to engage with C-level or senior business leaders and influence decisions.
  • Ability to communicate in Thai, Bahasia Indonesia, or Vietnamese fluently to engage and support customers in these regions in navigating industry standards.