Partner Support Manager, Google TV

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 2 years of experience in a technical project management or a customer-facing role.
  
• Experience in product operations, project management, or testing operations in a digital distribution environment.
  
• Experience with test automation, test planning, test design, and test coverage.
  

Preferred qualifications:

• Experience assessing the viability of automation solutions and determine when operational workarounds are sufficient or when escalation is necessary.
  
• Experience with Command-line Interface (CLI) tools, basic APIs, and basic Bash scripting.
  
• Experience with troubleshooting and deep-diving into technical issues.
• Experience with testing methodologies and test case writing.
  
• Familiarity with basic SQL, spreadsheets, various data formats (e.g., XML, JSON), and data parsing techniques.
  

About the job

At gTech’s Users and Products team (gUP), our mission is to help users get the most out of Google. We represent Google's users and many of our partners globally, sharing insights with the larger Google organization to enable exceptional customer and product experiences.

gUP builds innovative solutions that take user experience and engagement with Google to the next level, supporting users across products, countries, cultures, incomes, and identities. We advocate for users through partnerships with product areas at Google (and some Alphabet businesses), supporting Google’s consumer products ecosystem and enabling numerous launches for Google’s consumer products each year.

Google TV is redefining the TV experience to make it highly personalized, Google-smart, and content-forward to help users access the world’s media. Through recent launches like Chromecast with Google TV, we bring together the best of Google. Google TV is focused on scaling across the OEM ecosystem; working closely with third-party streaming partners plus many teams across Google (for example: Ads, Play, and YouTube); and building a business on TV platforms, OTT devices, and mobile devices. With over 110 million active users of our products plus being amidst the quickly evolving media and entertainment industry, there are plenty of opportunities for the team and individuals in it.

The US base salary range for this full-time position is $85,500-$125,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Work closely with cross-functional teams such as UX, Partner Engineering, Product Management, and Application teams to design, develop, and deploy tests that prioritize quality, system health, performance, connectivity, and interactions.
• Build and maintain a stable automated test suite for critical TV users flows across various devices and build goals within a continuous integration system.
• Collaborate with the Product team to design and implement comprehensive testing workflows for new feature launches, partner onboarding, and app quality assessments.
• Identify opportunities to streamline testing processes, leverage automation to improve efficiency, and ensure the timely delivery of testing results.
• Manage relationships with technical vendors, ensuring their performance aligns with Google TV's quality standards and testing requirements.