Age Appropriateness Vertical Lead, Trust and Safety, YouTube

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 13 years of experience in content policy, anti-abuse, or customer support operations in reviewing content or answering user questions, and working with vendors.
  
• 5 years of experience in people management, leading teams.
  
• Experience managing both individual contributors and other managers.
  

Preferred qualifications:

• Experience as a thought leader and team lead or people manager in an investigative, anti-abuse environment (e.g., content abuse, spam, or other behavioral abuse).
  
• Experience leading complex cross-functional initiatives, creating operational efficiencies, and developing processes with multiple stakeholders across multiple regions.
  
• Ability to work in a rapidly-changing industry and manage ambiguity while minimizing uncertainty through quantitative insights.
  
• Ability to lead a team to frame problems, structure analyses, and drive impact.
  
• Excellent written/verbal communication and presentation skills, with the ability to influence cross-functionally at various levels.
  
• Passion for YouTube and user safety.
  

About the job

Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

The US base salary range for this full-time position is $198,000-$282,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Responsibilities

• Lead a team, set and communicate and team priorities that support organizational goals. Meet regularly to discuss performance and development, and provide feedback and coaching.
• Work closely with all the global vendor operation leads on shaping direction and resource allocation for our content review operations. Deliver Service Level Agreement (SLA) across multiple operational outcomes.
  
• Liaise with policy, Public Relations (PR), and Legal teams to craft and implement process solutions to emerging trends. Prepare presentations and clearly communicate initiatives to management and to the broader organization.
  
• Manage and shape relationships with partnering Product and Engineering teams on product launches, including tools and classifier development, research and experimentation, and data and analytics.
  
• Work non-standard, on-call rotation weekend and holiday hours as needed. Manage high priority, time sensitive escalations in partnership with cross-functional while providing executive updates.