Technical Program Manager, Customer Delivery, Service Desk Platform

Minimum qualifications:

• Bachelor's degree in Computer Science or Engineering or equivalent practical experience.
• 5 years of experience as a Technical Program Manager, delivering software or technology products.
• 5 years of experience in software development life cycles and Agile methodologies.
  

Preferred qualifications:

• Master's degree in Computer Science or related technical field.
• Experience with successfully managing cross-functional teams and leading projects with multiple, overlapping dependencies.
• Excellent communication skills with the ability to work across technical and non-technical teams.
• Excellent problem-solving, risk assessment, and decision-making skills.
  

About the job

Google's projects, like our users, span the globe and require managers to keep the big picture in focus while being able to dive into the unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan requirements with internal customers and usher projects through the entire project lifecycle. This includes managing project schedules, identifying risks and clearly communicating them to project stakeholders. You're equally at home explaining your team's analyses and recommendations to executives as you are discussing the technical trade-offs in product development with engineers.

Using your extensive technical and leadership expertise, you manage projects of various size and scope, identifying future opportunities, improving processes and driving the technical directions of your programs.

As a Technical Program Manager, you will help support the Service Desk Platform (SDP), an end-to-end service experience enabling Googlers to work more effectively and productively in Google’s hybrid work environment (go/enterpriseservicedesk).

The Core team builds the technical foundation behind Google’s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google’s products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.

Responsibilities

• Receive input from Enterprise Platforms Engineering (EPE) and Product teams to develop and maintain comprehensive execution roadmaps that seamlessly align the development schedules of multiple platforms to meet customer delivery plans.
  
• Provide clear, concise, and regular communication to Client teams and, stakeholders on SDP platforms progress, milestones, risks, and any changes impacting the delivery of these capabilities.
  
• Identify and manage intricate cross-product dependencies, potential bottlenecks, and risks that could impact delivery timelines.
  
• Collaborate with development teams, product managers, and enablement teams to develop and implement contingency plans that mitigate potential risks while ensuring on-time customer delivery.