Creator Vendor Manager, YouTube

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.
  
• 5 years of experience in a customer or client-facing role supporting role in operations management.
  
• 5 years of experience building relationships with stakeholders or clients.
  

Preferred qualifications:

• Experience with program management in cross-functional projects.
  
• Experience in building and managing budgets with strategic business planning processes in an organization.
  
• Experience in achieving results in a fast-paced environment and continually adapting to changing business needs.
  
• Ability to create dashboards for requirements, management, and present them in a clear and precise way.
  
• Excellent written and verbal communication skills, with the ability to communicate effectively with multiple levels, including executive leadership team, peers and managers.
  
• Excellent problem-solving, investigative, and presentation skills.
  

About the job

In this role, you will be responsible for YouTube vendor operations. You will work on YouTube products to enable support for creators across channels. You will ensure that user feedback is shared to the stakeholders/product team. You will represent our creators and problem-solve issues with the internal teams. You will provide suggestions and information to ensure we are constantly improving the creator experience.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

Responsibilities

• Supervise vendor performance, troubleshoot problems and make sure that vendors are performing and are also getting the right support from YouTube to be successful.
  
• Improve vendor processes, especially vendor governance. Consolidate data and produce vendor and team performance reports to executive management (e.g., weekly business review, monthly business review, quarterly business review).
  
• Ensure the budget is met as expected, approve invoices, and supervise that vendors are meeting their headcount commitments.
  
• Identify and manage strategic projects to solve business issues by working with stakeholders, managing communications, and overseeing milestones and timelines.
  
• Evaluate vendors via scorecards and track improvement. Build relationships with stakeholders and other operations partners. Manage process standardization including site management processes.