Technical Account Manager Lead, Google Cloud Consulting

Minimum qualifications:

• Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
  
• 10 years of experience in a customer-facing role working with stakeholders to architect, develop, or maintain cloud solutions in cloud environments.
  
• Experience in people management, including developing and leading technical teams.
  

Preferred qualifications:

• MBA or Master’s degree in a Management, Technical, or Engineering field.
  
• Experience translating business requirements into technological solutions.
  
• Experience in application or workload migration to public cloud providers.
  
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
  
• Ability to communicate in English and Mandarin/Cantonese fluently as this is a customer-facing role that requires interactions in English and Mandarin/Cantonese.
  

About the job

As a Technical Account Manager (TAM) Lead, you will help customers adopt Google Cloud products. You will lead the adoption of Google Cloud TAM services for enterprise organizations, guiding them through the strategic and technical facets of their cloud transformation journey. You will manage the delivery of professional services engagements to drive customer adoption of Google Cloud services such as Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Vertix AI, and more.

In this role, you will regularly engage with diverse stakeholder groups, including executives of large enterprises, cross-functional and geographically dispersed teams. You will communicate at all levels of the organization, and travel domestically and internationally up to 25% of the time as needed.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Manage customer delivery obligations for the TAM role. Identify and propose additional TAM value added service opportunities.
  
• Support cloud adoption blocker removal, lead feature request processes, and work cross-functionally to troubleshoot and escalate issues for customers as needed.
  
• Build relationships with sales teams. Work with regional Google Cloud Consulting (GCC) portfolio leads and team members to support strategy and lead customer success initiatives.
  
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success, and work with customers and support to guide issues/escalations to resolution.
  
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate Google Cloud adoption.