Technical Program Manager II, Incident Communication Management, Core

Minimum qualifications:

• Bachelor's degree in a technical field, or equivalent practical experience.
  
• 2 years of experience in program management.
  
• Experience in the privacy space including incident management, principles, current regulations, and challenges.
  
• Experience driving mature program operations.
  

Preferred qualifications:

• BA/BS in Information Systems, Computer Science, Engineering, Business, or a related field.
  
• 5 years of experience in program or operations management in a high-tech environment.
  
• 2 years of experience managing cross-functional or cross-team projects.
  
• Experience with advanced system architecture and design, technical troubleshooting, security and privacy standards, or enterprise software.
  
• Ability to manage cross-functional projects in a data-driven environment.
  
• Excellent cross-functional communication skills with product teams.

About the job

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish. You’ll work with stakeholders to plan requirements, identify risks, manage project schedules, and communicate clearly with cross-functional partners across the company. You're equally comfortable explaining your team's analyses and recommendations to executives as you are discussing the technical tradeoffs in product development with engineers.

Our goal is to build a Google that looks like the world around us — and we want Googlers to stay and grow when they join us. As part of our efforts to build a Google for everyone, we build diversity, equity, and inclusion into our work and we aim to cultivate a sense of belonging throughout the company.

In this role, you will be responsible for managing communications for Google Cloud and Google Workspace security and privacy incidents and vulnerabilities. You will be part of a team of professionals including Engineering, Legal, Support, Public Relations, and key partners in Cloud, Search, and Android focused on incident communication planning and execution while applying top operational excellence. You will help shape the processes and tools needed for communication management while maintaining a culture of trust, respect, and collaboration. You will be central to ensuring that key members across various functions remain completely aligned on Google’s communication and compliance commitment to customers and users.

The Core team builds the technical foundation behind Google’s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google’s products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.

The US base salary range for this full-time position is $122,000-$178,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Coordinate and build communication strategies on issues.
  
• Obtain and organize input from technical staff to convey technical concepts into digestible formats appropriate for all affected stakeholders, both internal and external.
  
• Collaborate with incident response teams and subject matter experts to drive the process for notifications related to Google Cloud and Google Workspace products through various delivery channels.
  
• Identify and manage process improvement programs focused on scaling and automating the overall experience and turn around time for internal and external communications.
  
• Participate in after hours and weekend work occasionally as needed for critical incidents to satisfy Google’s contractual and regulatory commitments.