Technical Account Manager, Google Cloud Consulting

Minimum qualifications:

• Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
  
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
  
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting
  
• Experience in application/workload migration to public cloud providers.
  

Preferred qualifications:

• Master’s degree in a management, technical, or engineering field with customer facing experience.
  
• Experience with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  
• Experience across business units internally and at large enterprises, and translating business requirements into technological solutions.
  
• Excellent communication, presentation, problem-solving, and management skills.
  
• Ability to communicate in French or German fluently as this is a customer-facing role that requires interactions with local stakeholders.

About the job

As a Technical Account Manager (TAM), you will draw on customer facing skills and technical acumen to help customers successfully adopt Google Cloud products. Your previous experience with cloud infrastructure, program management, enterprise technology implementation, strategy development, and customer advocacy will play a critical part in your day-to-day work driving success at our most critical customers. You will lead the successful adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their Cloud transformation journey.

In this role, you will drive customer adoption of Google Cloud services, like Google Compute Engine, Vertex AI, Google Kubernetes Engine, BigQuery, Workspace, and many more. You will regularly engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will utilize your relationship management skills and technical credibility to effectively communicate at all levels of the organization, establishing as a trusted advisor. Travel (domestically and internationally) up to approximately 20% of the time.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
• Advocate for customers in order to overcome adoption blockers and drive new feature development. Lead across multiple work streams and teams to maintain customer relationships.
• Develop strategic relationships with key stakeholders (particularly C-Suite and IT team) to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to better understand business and technical needs.
• Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.
• Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments.