Program Manager, Process Excellence

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in program or project management, or managing cross-functional or cross-team projects.
  

Preferred qualifications:

• Experience leading and completing process design or process improvement projects.
  
• Experience conducting statistical analyses of process performance in a business environment and logical data modeling.
  
• Experience with design thinking, change management and project management methodologies,
  
• Black Belt level knowledge of Six Sigma or Lean methodologies.
  
• Subject matter expertise in staffing/HR or service industry processes, especially with leading and successfully landing change management initiatives.
  
• Ability to determine customer requirements, define process measures, identify root causes, conduct FMEAs, design process improvements, and measure project outcomes.
  

About the job

Google's known for our innovative technologies, products and services -- and for the people behind them. Whether you are making our staffing systems more efficient, planning for our growth, building relationships on college campuses or cultivating the next generation of computer scientists, you have an eye on the staffing needs of Google and the broader hiring landscape. You are focused on cultivating outstanding candidates for Google's long-term hiring needs, and work across a cross-functional and international group of staffing teams. You are both scrappy and resourceful, creative and driven -- and excited to share the magic of working at Google.

Great just isn't good enough for our People Operations team (known elsewhere as "Human Resources"). We bring the world's most innovative people to Google and provide the programs that help them thrive. Whether recruiting the next Googler, refining our core programs, developing talent, or simply looking for ways to inject some more fun into the lives of our Googlers, we bring a data-driven approach that is reinventing the human resources field. You’ll play an essential role advancing a more diverse, accessible, equitable, and inclusive Google through our hiring, promotion, retention, and inclusion practices.

Responsibilities

• Lead or support cross-functional, global projects, focused primarily on business process improvement, process design, process management, and change management necessary to drive adoption of new practices.
  
• Engage with clients in People Operations and partner with engineering teams to understand and assess their challenges and advise on improvement opportunities.
  
• Collect and document business requirements and partner with engineering teams to translate them into system requirements. Write project charters, problem statements, and business cases. Support change management to ensure new processes/technology lands well with all teams.
  
• Establish meaningful process measures, determine root causes, and identify meaningful improvements.
  
• Create and deliver effective presentations and written communications to keep stakeholders informed and educated on complex business change initiatives. Ensure that the perspective of the customer is considered throughout all phases of a project.