Vendor Operations Manager, Google Cloud

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 8 years of experience in executing operational initiatives related to global vendor operations management, program/project management, shared services, or global business services.
  
• Experience with spreadsheets and SQL.
  

Preferred qualifications:

• Certification in Google Cloud.
  
• Experience collaborating with executive stakeholders across a large, global organization.
  
• Knowledge of Google Cloud or other Cloud platforms.
  
• Ability to communicate effectively with executive management, site leadership, cross-functional teams, and vendor representatives across various levels.
  
• Ability to influence and drive change at all levels within an organization.
  
• Excellent written/verbal communication, problem-solving, project management, operational, and investigative skills.
  

About the job

The Google Cloud VMO has responsibility for all extended workforce needs across Google Cloud, including but not limited to extended workforce strategy, vendor partner selection, governance, operations, and performance management. We partner deeply with all Cloud teams in Support, Learning, Sales, and Engineering to set up new vendor engagements and improve existing ones.

Google Cloud is a rapidly growing business with continuously evolving needs. We’re looking for team members that embrace change and remain grounded in delivering measurable results.

As a Vendor Operations Manager in the Vendor Management office, you have the responsibility of service delivery performance for all extended workforce needs across Google Cloud, including but not limited to extended workforce strategy, governance, operations, and performance management. You will partner with all Cloud teams in Google Cloud Products Technical Support, to set up new vendor engagements and improve existing ones. You'll be overseeing the entire Google Cloud Platform (GCP) technical support operations in the AMER region vendor operations. You will influence without direct authority, drive change at all levels within GCP organization, and build strong working relationships.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Oversee a large vendor network distributed across different suppliers and sites. Own and manage the relationships with the GCP vendor service providers, own service delivery performance partnering closely with suppliers and internal GCP Support teams to ensure high quality output and successful customer outcomes.
  
• Identify operational gaps using a data-driven approach and develop innovative solutions to address these in collaboration with vendor sites and business stakeholders. Collaborate with cross-functional/cross-regional stakeholders to overcome operational challenges.
  
• Understand processes impacting the operation (i.e., contracting, finances, capacity, workflows, etc.) and support the relevant stakeholders driving these efforts.
  
• Act as the escalation point for internal and external escalations regarding performance and/or supplier relationships.
  
• Collaborate with executive stakeholders across a global organization, and execute strategic and operational initiatives. Lead regular business reviews ensuring sites are meeting/exceeding goals.