Partner Operations Manager, Creator Success Ops (English, Spanish)
This job is no longer accepting applications
See open jobs at Google.See open jobs similar to "Partner Operations Manager, Creator Success Ops (English, Spanish)" ASU+GSV Summit.Partner Operations Manager, Creator Success Ops (English, Spanish)
- linkCopy link
- emailEmail a friend
Please submit your resume in English - we can only consider applications submitted in this language.
Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.
Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 2 years of experience in a technical project management or a customer-facing role.
- Experience with industry advertising solutions (i.e., remarketing, measurement and reporting) or working with the ad tech ecosystem.
- Ability to communicate in English and Spanish fluently to engage with local stakeholders.
Preferred qualifications:
- Demonstrated record of being proactive, making constructive suggestions, and coming up with innovative ways to scale initiatives.
- Ability to troubleshoot technical issues and communicate complex topics.
- Ability to navigate ambiguity and manage competing priorities in a fluid environment.
- Ability to manage multiple, time-sensitive projects while working to drive projects to completion.
About the job
As a Partner Operations Manager, you will provide YouTube support to partners across Spanish-speaking Latin America (e.g. Creators, Media Companies, Music Labels, Artists, etc). You will become a YouTube product expert, solve the issues of our partners, troubleshoot technical problems, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams to drive product solutions, development of tools and process improvements that enhance internal operations, and improvements to the partner experience on YouTube. You will work with other partner facing teams to provide value-add services to help increase partner happiness and growth.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Provide operational support for partners on the YouTube platform, primarily through email communication.
- Troubleshoot technical issues to enable Partners to maximize their performance on the platform
- Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned Partner Managers and Partner Engineers on accounts and share insights for partner growth.
- Identify key metrics to evaluate data both quantitatively and qualitatively.
- Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis. Streamlining the operational workflow by identifying and eliminating bottlenecks.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
This job is no longer accepting applications
See open jobs at Google.See open jobs similar to "Partner Operations Manager, Creator Success Ops (English, Spanish)" ASU+GSV Summit.