Contact Center AI Sales Specialist IV, Google Cloud

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 12 years of experience in a sales role in the enterprise software, cloud, or AI space.
  
• Experience identifying CCaaS use cases to solve customer challenges, selling Customer Experience, or AI technology to clients.
  
• Experience in, or supporting the healthcare life sciences or financial services industry.
  

Preferred qualifications:

• Experience carrying and exceeding strategic business goals in sales roles.
  
• Experience supporting long-term executive relationships, and developing new territories/accounts, while ensuring customer success, adoption, and expansion.
  
• Experience working with internal/external teams to inventory existing software estate, build cases for transformation with implementation plans, and close agreements.
  
• Experience with Contact Center technologies (e.g. Avaya, Genesys, Cisco, Mitel, Twilio) and promoting CCAI and GenAI/AI technology stacks.
  
• Experience prioritizing, planning, and organizing sales activity within complex business cycles, including qualifying accounts and leveraging partner ecosystems.
  
• Knowledge of market trends, products, and solutions in Cloud, AI, and Customer Experience.
  

About the job

As a Contact Center AI Sales Specialist, you will help us grow our Contact Center AI (CCAI) and Contact Center as a Service (CCaaS) business by building and expanding relationships with new and existing customers. You will lead day-to-day relationships with cross-functional team members and external customers, leading with empathy, while identifying innovative ways to multiply your impact and the impact of the team as a whole to drive overall value for Google Cloud. You will partner with internal Google Cloud sales teams to grow our Customer Experience businesses, including expansion agreements and working with product teams to help our customers build new products leveraging our AI.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $163,000-$232,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Build relationships with customers as the Customer Experience and CCAI subject matter expert and trusted advisor, managing complex business cycles, identifying solution use cases, and influencing long-term strategic direction of accounts.
  
• Deliver against quota and achieve or exceed strategic business and growth goals while forecasting and reporting your territory’s business.
  
• Work with Google accounts and cross-functional teams (e.g.. Customer Engineering, Marketing, Customer Success, Product, Engineering, Channels) to develop go-to-market strategies, drive pipeline and business growth, close agreements, understand the customer, and provide excellent prospect and customer experience.
  
• Assist customers in identifying CCAI and AI/GenAI use cases suitable for Google Cloud AI products and solutions. Articulate key solution differentiators and the measurable business impact.