Product Support Engineer
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See open jobs at Google.See open jobs similar to "Product Support Engineer" ASU+GSV Summit.Product Support Engineer
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Minimum qualifications:
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
- 6 years of experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting.
- Experience with Data/SQL and web technologies.
Preferred qualifications:
- Experience in Google Ads or other online advertising solutions and media/technical landscape.
- Experience in a customer-facing role translating technical concepts and solutions to non-technical and executive audiences.
- Experience working in technical products, cloud support, quality engineering, site reliability engineering.
- Experience in technical troubleshooting or customer support in a technical organization.
- Experience in developing strategic perspectives on customer-focused solutions.
- Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
About the job
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
- Learn AI powered Ads products like Performance Max (PMax) and Ads Platforms.
- Apply deep product expertise to solve complex technical customer issues and escalations and carry out strategic projects.
- Develop tools and automation for better diagnostics/data fixes and debugging, either separately or in partnership with Product Engineering teams.
- Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams. Analyze data and insights to create action plans to solve issues at the root cause for our customers focusing on knowledge management, operational improvements, account reviews and product adoption.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
This job is no longer accepting applications
See open jobs at Google.See open jobs similar to "Product Support Engineer" ASU+GSV Summit.