Senior UX Program Manager, Consumer Shopping, Commerce

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 6 years of experience in program management.
• Experience with User Research, or Research focused tools and methodologies.

Preferred qualifications:

• Experience with the product development lifecycle.
• Experience analyzing data and leveraging insights to drive strategy.
• Experience managing risks (e.g., operational, product, team health).
  
• Knowledge of technology trends and issues.
• Ability to work across organizational boundaries to define, manage, and prioritize work.
• Excellent communication, presentation, and analytical skills, including ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization.
  

About the job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You’ll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You’ll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users.

This is a hybrid in-office role. You must be in the office for an average
of 3 days a week, and to be able to travel an average 20% of the time for
business critical meetings.

People shop on Google more than a billion times a day - and the Commerce team is responsible for building the experiences that serve these users. The mission for Google Commerce is to be an essential part of the shopping journey for consumers - from inspiration to to a simple and secure checkout experience - and the best place for retailers/merchants to connect with consumers. We support and partner with the commerce ecosystem, from large retailers to small local merchants, to give them the tools, technology and scale to thrive in today’s digital world.

The US base salary range for this full-time position is $142,000-$211,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Responsibilities

• Manage and facilitate the team’s product lifecycle process, tools and documentation, driving required changes for team optimization while balancing velocity and quality thresholds.
  
• Lead and collaborate with UX leads in project decision-making, including requirements gathering, scheduling, resource allocation, coordination of teams, and approval processes.
  
• Provide clear, timely and accurate communication to cross-functional team leads and senior management regarding project status, issues, and priorities.
  
• Build and maintain productive and healthy relationships with critical stakeholders in Search, Ads and Merchant teams, ensuring strategic and operational alignment.
  
• Capture and organize the team plans, progress, artifacts, and allocation.