Senior Software Engineer

corporate_fareGoogleplaceZürich, Switzerland

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience with software development in one or more programming languages, or 1 year of experience with an advanced degree in an industry setting.
  
• 2 years of experience with data structures or algorithms.
  
• Experience with Google Cloud Platform or other similar cloud technologies.

Preferred qualifications:

• Experience collaborating and implementing components across multiple engineering teams.
• Experienced in integrating Cloud solutions.
• Experience implementing SaaS solutions.

About the job

Google's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.

Google Cloud's Contact Center AI Platform (CCAIP) is a cloud-based contact center as a service (CCaaS) product that uses AI to automate and support customer care. It routes calls, chats, and other communication channels to human and virtual agents, provides UIs and other in-call features to support the conversation, tracks performance metrics, objectives and much more. The platform can be integrated with existing contact center solutions and CRM applications or used standalone, transforming the customer experience and providing a great service to agents and supervisors. CCAIP collaborates with Contact Center AI (CCAI), acting as the front door to those AI services that power automated virtual agents, provide intelligent assistance to human agents, and analytics for all the conversations that take place on CCAIP.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Propose and implement solutions to challenging problems.
• Develop new features, and improve the performance of our existing product.
• Collaborate with the broader CCAI product family to provide a cohesive and effective product.
• Help our product scale by building reusable solutions and reducing deployment time.
• Integrate first party and third party solutions.