Senior UX Program Manager, Payments

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 6 years of experience in program management within design or UX organizations.
  

Preferred qualifications:

• Experience with the product development lifecycle.
  
• Experience analyzing data and leveraging insights to drive strategy.
  
• Experience owning, driving, or facilitating strategic planning or
  Objectives and Key Results (OKRs) development.
  
• Understanding of consumer payments experiences and global payments architecture (e.g., geo-specific forms of payment).
  
• Ability to work across organizational boundaries to define, manage, and prioritize work.
  
• Excellent communication, presentation, and investigative skills, with the ability to communicate complex interaction concepts clearly across different audiences and varying levels of the organization.
  

About the job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." UX Programs & Operations at Google drive projects within our UX organizations by increasing communication and connection points, streamlining the UX design process, and driving a culture of user centered development.

Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.

As a UX Program Manager (UX Programs & Operations), you will combine expert project management skills with a passion for user experience to help your team improve the design of products that are used by billions of users. You’ll plan projects, define milestones, assess risks, create actionable insights, and ensure projects meet deadlines. You’ll harmonize the work of UX Designers, Researchers, Content Strategists, UX Engineers, and other UX disciplines, while also working closely with our Engineering and Product Manager cross-functional partners, to drive UX team objectives and create innovative experiences for our business, products, and users.

Whether it is paying online with Autofill, using tap and pay in stores, or using the Google Pay app, the Payments team at Google is focused on making payments simple, seamless, and secure. In addition to consumer payment technologies, the Payments team also powers the money movement between Google and its consumers and businesses.

The US base salary range for this full-time position is $142,000-$211,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Provide leadership and operational excellence across UX teams to deliver the highest level of trust building and strategic counsel through all project interactions, while building collaborative relationships with appropriate stakeholders.
  
• Develop business cases and engagement with partners on continuous improvements and optimizations. Develop measurable, scalable, and repeatable processes that drive seamless cross-functional collaboration.
  
• Run and implement investigative efforts for broader or cross-functional projects, programs, and strategies.
  
• Contribute to the definition, integration, and reporting of key UX metrics that drive a culture of user-centered development based on program needs and stakeholder input.
  
• Manage large, complex programs into an efficient organization.