Video Streaming Specialists, gTech Professional Services

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• Experience in either system design or in one programming language (Java, C++, Python, etc.).
  
• Experience in technical troubleshooting, and managing internal/external partners or customers.
  

Preferred qualifications:

• Experience supporting large broadcasters in live streaming or developer operations position.
  
• Experience troubleshooting OTT steaming devices.
  
• Ability to absorb intricate technical concepts and communicate them to a non-technical audience.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

gPS Video Streaming Specialist (VSS) team is at the forefront of video innovation, paving the way for the future of TV. VSS are OTT streaming experts supporting Dynamic Ad Insertion (DAI) and ad serving for Google’s largest Video and Broadcaster partners. VSS team members interact directly with customers as well as Google’s Sales, Product and Engineering teams to support Google’s suite of video products. VSS is a global ‘follow-the-sun’ operations team providing support for Marquee Streaming Video Events including 24/7 Linear, Live Events, and Video On Demand. Our team consists of sharp, analytical minds, with backgrounds in operations who are calm under pressure and are able to react very quickly to broadcast critical issues.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Deliver innovative and scalable solutions to strategic video publishers.
  
• Identify, drive, and optimize business growth from partners and ad-networks by leveraging Google technologies.
  
• Provide 24/7 support for Google’s Dynamic Ad Insertion business as part of a global team (including covering some nights/weekends) to ensure prompt and proper resolution of customer impacting technical challenges.
  
• Improve product offerings by providing feedback on customer and serviceability needs to internal cross-functional teams including Product Management and Engineering.
  
• Provide internal and external stakeholders with appropriate, timely, and accurate customer and project status updates.