Customer Engineer II, AI/ML, Startups, Google Cloud

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with cloud native architecture in a customer-facing or support role.
  
• Experience with Machine Learning model development and deployment.
  

Preferred qualifications:

• Experience in architecting and developing software or infrastructure for scalable, distributed systems.
  
• Experience in building Machine Learning (ML) solutions and leveraging specific Machine Learning architectures (e.g., neural networks, Large Language Models (LLM) and MLOps)).
• Experience with frameworks for deep learning (e.g., PyTorch, Tensorflow, Jax, Ray, etc.) and using Machine Learning Application programming interfaces (API).
• Experience in data and information management as it relates to big data trends and issues within businesses.
  
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.
  
• Experience working with, and passion for, the startup ecosystem and building out Greenfield territories.
  

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

Google Cloud empowers startups to address critical needs in scaling, growth, and global expansion, while offering advanced technologies that drive differentiation, customer acquisition, and business acceleration. As a Customer Engineer, you will partner with technical Sales teams as a subject matter expert in Artificial Intelligence and Machine Learning (AI/ML) to differentiate Google Cloud to our customers across the startup ecosystem. You will help customers and partners understand the power of Google Cloud, develop creative cloud solutions to solve business challenges, engage in proofs of concepts, and troubleshoot technical questions and roadblocks. You will engage with customers to understand their business and technical requirements, and present practical and useful solutions on Google Cloud. In addition, you will partner with engineering stakeholders to improve products and build solutions, optimizing for results when in production and identifying innovative ways to multiply impact.

You will be a part of a diverse team of fellow Googlers working in an environment of respect and inclusion where we promote equal opportunities to succeed.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
  
• Share in-depth AI/ML expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
  
• Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
  
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
  
• Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.