Customer Solutions Engineer, gTech

Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience.
  
• 3 years of experience in systems design or coding in a general purpose programming language (e.g., Python, Java, PHP, etc.) and working with web and cloud technologies (i.e., HTML, CSS, JavaScript, and HTTP).
  
• 2 years of experience in delivering technical projects.
  
• Experience partnering/working with cross-functional teams translating technical concepts and solutions to non-technical audiences.

Preferred qualifications:

• MBA or Master's degree in a related technical field.
• Experience working with ad tech products such as ad server, demand-side platform (DSP), data management platform (DMP), and web analytics.
• Excellent project management, people and leadership skills, and ability to formulate data-driven proposals.
  
• Excellent written and verbal business communication skills.
  

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Collect requirements, provide guidance, and practices to apply to ad products and technologies.
• Be responsible for scoping, designing, and building solutions and practices at a global level to be reused by customers, promoters, partners.
• Adapt existing bespoke ads solutions created by regional teams into globally scaled solutions that can support customers.
• Own solution life cycle from discovery to launch, handling maintenance bugs and feature requests, as well as deprecation for a portfolio of scaled solutions.