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Manager, Trust and Safety, Shopping

Google

Google

Hyderabad, Telangana, India
Posted on Dec 4, 2024

Manager, Trust and Safety, Shopping

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GoogleHyderabad, Telangana, India
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Minimum qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience in data analytics, Trust and Safety, policy, cybersecurity, business strategy, or related fields.
  • 1 year of experience in people management, leading a team.

Preferred qualifications:

  • Master's or PhD in relevant field or equivalent practical experience.
  • Experience with machine learning.
  • Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g.,Python).
  • Experience working with engineering and product teams to create tools, solutions, or automation to improve user safety.
  • Experience working with policy teams.
  • Excellent communication and presentation skills (written and verbal) and the ability to influence cross-functionally at various levels.

About the job

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

In this role, you will lead a team dedicated to fostering trust and ensuring user safety within Google Shopping, with the goal of enhancing both user and merchant experiences. You will inspire and motivate your team while leveraging your investigative skills and data-driven insights to achieve meaningful outcomes. Cultivate relationships and collaborate effectively with Trust and Saftey (T&S) Leadership and cross-functionals you will drive the strategy for Shopping Product Listing Ads, Offer Quality, and User generated content enforcement. Your technical expertise and exceptional communication skills will be instrumental in creating a positive and secure experience for all Google Shopping users and merchants.

This role is eligible for transfer with a level change (TLC). To learn about Googler eligibility and process requirements for applying and potentially transferring into this role from one level below, refer to go/Transfer-TLC.

At Google we work hard to earn our users’ trust every day. Trust & Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A diverse team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Responsibilities

  • Lead, mentor, and performance manage a team of analysts responsible for policy enforcement for Product Listing Ads, Offer Quality, and User generated Content in Google Shopping playing a key role in shaping the team's tactical direction.
  • Act as a representative for T&S with cross-functional partners, influencing their decisions and actions while collaborating with executive internal and external stakeholders to manage and resolve escalations that could pose legal, regulatory, or reputational risks.
  • Identify and address issues by developing programs and processes.
  • Monitor trends, perspectives, and issues that could impact enforcement and operations, and support initiatives aimed at enhancing the overall user and merchant experience.

Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google's Applicant and Candidate Privacy Policy.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.

If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.