Customer and Partner Solutions Engineer, gTech Ads

Minimum qualifications:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
  
• 3 years of experience coding with one or more programming languages (e.g., Java, C/C++, Python).
  
• 3 years of experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
  
• Experience in technical troubleshooting, and managing internal/external partners or customers.
  

Preferred qualifications:

• Master’s degree in Engineering, Computer Science, Business, or a related field.
  
• Experience working with database technologies (e.g., SQL, NoSQL).
  
• Experience with big data platforms and large volume data analytics.
• Experience in the online advertising industry.
• Experience working on their own and managing multiple projects simultaneously.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

The Google Customer Solutions Partner Engineering team within gTech Ads is made up of Customer and Partner Solutions Engineers (CPSE), client-facing engineers who deliver custom solutions and technical consulting to Google's advertisers, advertising agencies and other partners. We anticipate, understand and solve business challenges by tailoring innovative solutions in a timely fashion. The CPSE role combines consulting skills with engineering skills and requires cross-functional operations. In return, the role provides the ability to achieve large and tangible impact and the ability to integrate with a large business team and large growing partners.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

The US base salary range for this full-time position is $118,000-$174,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Manage technical relationships with a client portfolio.
• Work with the sales team to identify business opportunities leveraging both performance, display, video and shopping solutions.
• Collect requirements, provide guidance and best practices to apply ad products and technologies to achieve advertisers partners business goals.
• Design and implement cross-product customized solutions with the client.
• Be responsible for end-to-end implementations and escalations handled by other Google teams for named accounts.