Service Delivery Manager, Ads Content

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience identifying issues in processes and creating solutions, and working with cross-functional teams to drive these changes.
• 5 years of experience in a customer or client-facing role supporting operations.
• 5 years of experience building relationships with stakeholders or clients.
• 5 years of experience in operations.

Preferred qualifications:

• Experience working with senior executives in a fast paced environment, experience working with cross-functional, cross-geographical stakeholders.
• Ability to consistently deliver business transformation programs in a fast paced and dynamic environment, work through ambiguity, across multiple technology partners.
• Ability to self-initiate and deliver for long, short and medium term priorities of the business.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Manage operations, track metrics, meet goals. Lead vendor management. Maintain processes and train to reduce costs without impacting quality. Optimize resources and eliminate waste. Explore automation and consolidation.
• Ensure compliance with contracts, service-level agreements, and policies. Manage budgets. Drive operational improvements for Google.
• Work effectively with stakeholders across Google and vendors. Facilitate clear communication and act as an escalation point.
• Manage service delivery and work with senior stakeholders. Make efficient decisions and lead change.
• Use product and business insights to drive operations and scaling strategy. Launch new workflows and ensure readiness. Balance operational and business goals.