Technical Solutions Engineer, CDN Networking, Google Cloud

Minimum qualifications:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
  
• 4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
  
• 4 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., software, application, operational, process).

Preferred qualifications:

• 4 years of experience in technical consulting on supporting enterprise customers with service-level objective and service-level agreement requirements.
• Experience using techniques such as packet capture/packet analysis, artificial packet creation, load testing, and traffic path analysis to troubleshoot network latency, packet loss, and other performance issues at the packet level.
• Experience in designing and implementing live media or video on demand workflows.
• Experience in System/network administrator level knowledge of Linux/Unix or Windows systems.
• Knowledge of networking fundamentals (Load Balancing, Cloud Storage, Peering, TCP\IP etc.).
• Knowledge of basic web technologies (HTTP, HTML, DNS, TCP, etc.).

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• File issue reports against product, documentation and procedures by documenting desired behavior or steps to reproduce, and driving bugs to resolution.
  
• Suggest code-level resolutions for product bugs by leveraging relevant tools and effective communication to all stakeholders internally and externally.
  
• Resolve technical incidents and escalations by performing analysis utilizing relevant tools (e.g., SQL, R, Python) and leveraging custom data infrastructure or existing data models as appropriate, and formulating and interpreting data to reach specific conclusions and next steps.
  
• Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.