Customer Engineer I, Small/Medium Businesses, Google Cloud

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 4 years of experience with cloud native architecture in a customer-facing or support role.
  
• Experience in cybersecurity matters (e.g. threat detection, malware intelligence, cloud security posture management, Identity and Access Management systems).
  
• Experience engaging with, and presenting to, technical stakeholders and executive leaders.

Preferred qualifications:

• Master's degree in Computer Science, Engineering, Mathematics, a technical field, or equivalent practical experience.
  
• Cloud or Security industry certifications.
  
• Experience implementing security solutions for enterprises (e.g. threat detection and hunting, malware intelligence, cloud security posture management, or Identity and Access Management systems).
  
• Experience prospecting, and building and maintaining customer relationships from scratch, with excitement for building Greenfield territories in accounts.
• Knowledge of product and solution market trends in the cybersecurity industry (e.g. ransomware, attack frameworks, zero trust, etc.).
  

About the job

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products.

As a Customer Engineer, you will partner with technical Sales teams as a cyber-security subject matter expert to differentiate Google Cloud and security solutions to customers. You will help prospective and existing customers and partners understand the power of Google Cloud, develop creative cloud solutions and architectures to solve their business challenges, engage in proofs of concepts, and troubleshoot any technical questions and roadblocks related to cyber-security. You will engage with customers to understand their business and technical requirements, and present practical and useful solutions on Google Cloud. You will partner with internal engineering stakeholders to improve products and build solutions, optimizing for results when in production and identifying innovative ways to multiply impact and the impact of the team.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $99,000-$145,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
  
• Share Security knowledge to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partner with product management to prioritize solutions impacting customer adoption to Google Cloud.
  
• Work with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
  
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure to implement a complete solution on Google Cloud.
  
• Travel to customer sites, conferences, and other related events as needed, acting as a public advocate for Google Cloud.