New Business Account Strategist, Onboarding, Google Customer Solutions

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in media account management or the advertising industry.
  
• Experience in a customer-facing role working with digital advertising products (e.g., Google Ads, Google Shopping, Google Analytics, etc.).

Preferred qualifications:

• Experience in managing and customizing for a customer base.
• Ability to multi-task and manage multiple projects at a time while paying attention to detail.
  
• Ability to take initiative, work with minimal guidance, lead, motivate, and work with others.
  
• Ability to reach out to customers, and assist them in adding value to their business.
  
• Excellent creative thinking and problem-solving skills.
• Excellent written and verbal communication skills.

About the job

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Using your relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, persistently explore and uncover the business needs of Google's key clients and understand how our range of product offerings can grow their business. Working with them, you set the goals and the strategy for how their advertising can reach thousands of users.

The Onboarding team plays a critical role in Google’s Acquisitions organization and is responsible for a substantial portion of Google’s advertising business growth across the globe.

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small-and-medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

The US base salary range for this full-time position is $81,000-$119,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Responsibilities

• Deliver against assigned customer goals, while prioritizing and delivering an outstanding onboarding experience to Google's advertisers.
• Work with colleagues in New Business Sales (NBS) and Google Customer Solutions (GCS) sales to deliver seamless customer handovers and to ensure customer experience.
• Implement ways to improve our customer relationships. Tailor and share performance enhancing suggestions and promote other Google products.
• Communicate with customers through phone and email.
• Provide advice and help our advertisers get the best return on their advertising investment by working with them in a consultative role.