Technical Operations Lead, gTech Analytics, Products and Tools

corporate_fareGoogleplaceDublin, Ireland

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 2 years of experience in a technical project management or a customer-facing role.
  
• 2 years of experience operating within and leading cross-functional teams (e.g., engineering, product management, business, implementation).

Preferred qualifications:

• Experience with enterprise support systems in the technology industry.
• Ability to partner with and influence clients, partners or service providers. This includes setting service level agreements (SLAs) and taking a consultative and data-motivated approach.
• Ability to identify when a process would be better served if it were done automatically, as well as the design and execution of such processes. This also includes recognizing when it remains more cost-efficient not to automate (i.e. avoiding too-early optimization).
• Excellent relationship building, collaboration, negotiation, communication, project management and investigative skills.

About the job

The Operations Enablement (OE) team in Platforms, Solutions Operations (PSO) is a horizontal, scaled operations function responsible for supporting the success of the PSO TechOps organization. OE assesses and establishes process stability, efficiency, and scalability of TechOps and PSO processes through automation, tooling, reporting, and partnering with extended technical operations teams.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Partner with vendor manager and teams to identify and document workflows suitable for vendorization project scoping, execution, and management, ensuring they can scale efficiently through automation.
• Ideate, launch, and scale solutions that improve operational efficiency, customer experience, or success metrics (e.g., cost savings, capacity planning, time savings).
• Make contributions to tracking and analysis for trends of operational characteristics in process or workflow performance and identify opportunities to improve operational procedure.
• Provide feedback to service providers and internal Google stakeholders on how processes may be improved to simplify workflows and scale the operation with guidance. Work with partner teams (e.g., service provider teams, internal teams) to set and implement process improvements and changes with guidance. Define and implement workflow efficiency scoring frameworks to proactively and retroactively identify gaps in execution.