Contact Center AI Sales Specialist III, Google Cloud

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 10 years of experience in a sales role in the enterprise software, cloud, or AI space.
  
• Experience identifying Contact Center as a Service (CCaaS) use cases to solve customer challenges or selling Customer Experience (CX) technology to clients.
  
• Experience engaging with, presenting to, and building relationships with executive leaders.
  

Preferred qualifications:

• Experience promoting the Contact Center AI (CCAI), Generative AI and AI technology stack.
  
• Experience working with cross-functional teams, including Product, Field Sales, Customer Engineering, Solution Architects to build business cases for transformation and accompanying plans for implementation.
  
• Experience with contact center technologies and platforms (e.g., Avaya, Genesys, Cisco, Mitel, Twilio, etc.).
  
• Experience working with and managing partners in implementation projects, including global system integrators and packaged software vendors.
• Understanding of regional, local, and industry data privacy and security rules and regulations.
• Ability to engage and influence executive stakeholders as a business advisor and thought leader in AI.
  

About the job

As a CCAI Sales Specialist, you will be responsible for growing our Contact Center AI (CCAI) and Contact Center as a Service (CCaaS) business by building and expanding relationships with new and existing customers. You will build relationships with both AI Sales Specialists (AISS), Cloud Field Sales Representatives (FSRs), Customer Engineers (CEs) as well as new and existing customers. You will develop relationships with external customer stakeholders, identifying innovative ways to multiply the impact. You will partner with internal Google Cloud sales teams to grow their Customer Experience businesses and drive overall value for Google Cloud business cycles, including a combination of expansion agreements, as well as working with product teams to help our customers build new products leveraging our AI.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

The US base salary range for this full-time position is $129,000-$194,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Responsibilities

• Build and maintain executive relationships with customers as the Contact Center AI (CCAI) Subject Matter Expert, manage business cycles, identify suitable use cases for Google Cloud solutions, and influence the term direction of your accounts.
• Manage objectives and results to deliver against quota and achieve or exceed business and growth goals while accurately forecasting and reporting the state of the business for the assigned territory.
• Work with Google accounts and cross-functional teams (e.g., Customer Engineering, Marketing, Customer Success, Product, Engineering, and Channels) to develop go-to-market, drive pipeline, understand the customer, and provide excellence prospect and customer experience.
• Assist customers in identifying CCAI and AI/GenAI use cases suitable for Google Cloud AI products and solutions. Articulate solution differentiators and the business impact.