Strategy and Operations Lead, gTech Ads Solutions

Minimum qualifications:

• Bachelor's degree in Technology, Engineering, Business, Economics, Data Science, a related field, or equivalent practical experience
• 10 years of experience in consulting, software, Internet, media industries, or early stage companies

Preferred qualifications:

• Master's degree
• Experience leading operational and cross-functional initiatives
• Experience in management consulting firm or equivalent project management experience in a strategy function for software, Internet, media industries or early stage companies
• Experience with senior stakeholder management and executive conversations, written and verbal, both internal and external
• Experience in thriving in ambiguity and driving strategy in a fast-paced, constantly evolving environment, including strong executive presence
• Excellent project management, problem-solving/analysis, written/verbal communication and people skills, including domain expertise in operations, customer solutions, and Internet/online media

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Define, structure, launch, and drive strategic and operational initiatives for gTech Ads Solutions teams, while acting as a strategic thought partner to the leadership.
• Work with cross-functional stakeholders and leaders to gather relevant information, context, and drive business analysis with effective project communication and management.
• Enable critical business decision making by working with cross-functional stakeholders and cross-pollinate learnings.
• Partner with gTech Ads Solutions leadership in end-to-end driving of strategic initiatives (including global priorities).
• Provide oversight and connectivity to business-focused standalone initiatives and removing roadblocks to execution, and eliminating conflicts.