Customer & Partner Solutions Engineer, 3P Google Identity

Minimum qualifications:

• Bachelor's degree in Computer Science, a related technical field or equivalent practical experience in technical support, professional services, software development, or product operations management.
• Experience working with client-side web technologies (e.g., HTML, CSS, JavaScript, or HTTP).
  
• Experience coding with one or more programming languages (e.g., Java, C/C++, Python).
  
• Experience in technical troubleshooting, and managing internal/external partners or customers.
  

Preferred qualifications:

• Master’s degree in Engineering, Computer Science, Business, or a related technical field.
• Experience in an analytical role such as business intelligence, data analytics, or statistics.
  
• Experience working with database technologies (e.g., SQL, NoSQL).
  
• Experience implementing web or mobile operating system authentication and authorization protocols.
• Ability to collaborate, build consensus, deliver, and drive technical decisions with both internal and external stakeholders.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

Customer and Partner Solutions Engineers are united for technology and making an impact. We are on a mission to delight the millions of consumers, advertisers and publishers who rely on our flagship products like Google Ads, Pixel, YouTube, Google Maps, Google Workspace/Cloud and Google Play.

As a Customer and Partner Solutions Engineer, you will balance business and partner needs with technical constraints, develop innovative, cutting edge solutions and act as a partner and consultant to those you are working with. You will also build tools and automate products, oversee the technical execution and business operations of Google's partnerships, as well as develop product strategy and prioritize projects. You will be focused on delivering excellent customer care.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

The US base salary range for this full-time position is $94,500-$139,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Investigate technical solutions needed for the roll out of life-cycle events (e.g., launch, deprecation, migration) for Google’s first- party/third-party authentication and authorization solutions such as Sign-in With Google and OAuth.
• Identify technical gaps, recognize patterns, and surface opportunities for solution reuse or new innovations to help.
• Author technical integration documentation and communications to developers/partners. Implement tools or dashboards to track and improve operational efficiency.
• Manage stakeholder expectations and communicate with internal teams and external partners to provide technical and business feedback as well as deliver technical solutions.
• Develop subject matter expertise in the identity space to provide advice and solutions to both internal and external stakeholders.