Business Program Manager II, Change Management, Google Cloud (English)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 6 years of experience leading cross-functional change initiatives in an enterprise organization or program management.
  
• Experience leading or managing programs while working with cross-functional teams.
  
• Ability to communicate in English fluently as this role requires communication with United States and Canada based partners in English.

Preferred qualifications:

• Experience in the design and delivery of in-person Change Management training programs and in creating virtual Change Management training modules.
• Knowledge of the Prosci Awareness, Desire, Knowledge, Ability and Reinforcement (ADKAR) methodology or other organizational change management methodologies.
  
• Ability to execute on creating business key messages, enablement/training materials, measuring adoption and managing resistance to change.
• Excellent problem-solving skills, with the ability to develop creative and non-traditional solutions for challenging, undefined problems.
• Excellent people management, influencing, and verbal and written communication skills.

About the job

The Change Management team within the Strategy and Operations organization exists to operationalize processes, systems, tools, and business priorities by driving change management and coordinating landing efforts. Our team maintains a strategic outlook to understand the totality of planned changes that will collectively impact customer and partner-facing roles, while delivering to ensure that individual changes are effectively landed to field sellers. We enable field roles to easily consume and adopt change. We are also a center of excellence for the Change Manager community within Google Cloud.

As a Change Manager, you will be responsible for creating and implementing a change landing strategy and plan with the goal of maximizing field adoption of strategic changes within Google Cloud. You will have to create a change management strategy and landing plan.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Support and engage executive leaders to provide active, visible, and coordinated sponsorship.
  
• Support the design and development of key messages documents and ensure communications lead has input to draft and deliver communications.
  
• Provide input, document requirements and support the design and delivery of training programs. Evaluate and ensure field readiness.
  
• Create a change impact assessment that addresses systems, process, and job role impact.
  
• Define success measures, track and report adoption, and monitor change progress.