Technical Operations Engineer, Data Center Cybersecurity

Minimum qualifications:

• 2 years of experience in network engineering, asset configuration management or cybersecurity engineering.
  
• Experience in power, water or gas utilities, nuclear engineering, Oil and Gas industries, water purification, telecommunications, military service or other critical infrastructure management.
  
• Experience working in visualized server environments, operating systems and Linux, bash shell scripting.
  
• Experience in Industrial control systems with SCADA packages such as Rockwell Automation FactoryTalk, Schneider Electric Power SCADA Operations, Inductive Automation Ignition.

Preferred qualifications:

• Experience working in cybersecurity vulnerability management, network or system administration, industrial control room operations or industrial equipment maintenance.
  
• Knowledge of basic process controls and related equipment (e.g., PLCs, Controllers, RIO, Protection Relays, Power Meters, etc.).
  
• Understanding of the security threat landscape in ICS environments.
  
• Ability to understand various types of communication protocols, database processes, and field networks.
  

About the job

Technical support for a technology company is a big task. As the Corporate Operations Engineer within the IT Support Technician team, your mission is to enable the people and technology that keep Google running. Your team provides the front line user support for all of our internal tools and technologies. Beyond the day-to-day, the team will contribute to longer-term technical projects, process improvement and the documentation efforts that help make the Google magic happen.

In this role, you will provide the technical expertise and tactical site-specific support for innovation and continuous improvements to information security (e.g., Electrical switchgear and mechanical heavy equipment). You will be responsible for working with numerous cross-functional teams and stakeholders to implement a direction for innovative site security processes and technologies, as well as directly driving improvements across a basket of psychical Data Center sites. Along with the rest of the Fleet Health team within Data Center Central Operations, you will work cross-functionally with the Technical Infrastructure organization, collaborating with core teams in Global Server Operations, Supply Chain and Procurement, Data Center Operations, Advanced Technology and Innovation, Data Center Engineering, and other teams.

Responsibilities

• Manage and maintain switches and networking infrastructure below Building Management System (BMS) and Power Management System (PMS) switches including firmware updates, replacement/upgrade program life cycles and support improvements to systems and tools (e.g., new network sensing tools) with stakeholder teams.
  
• Ensure ownership and accountability for inventory freshness, asset criticality, and collaborations with spare parts inventory teams.
  
• Ensure disaster recovery readiness (e.g., enforcing up-to-date and tested system/device backups). Support new hires with training and onboarding to recovery tools and systems.
  
• Support commissioning and post-commissioning activities as required by verify and apply security hardening to devices and bringing new buildings to full compliance.