Strategy and Operations Manager, gTech Users and Products
Strategy and Operations Manager, gTech Users and Products
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This role may also be located in our Playa Vista, CA campus.
The application window will be open until at least January 17, 2025. This opportunity will remain online based on business needs which may be before or after the specified date.
Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Atlanta, GA, USA; Boulder, CO, USA; Chicago, IL, USA; New York, NY, USA; Los Angeles, CA, USA; San Francisco, CA, USA; Sunnyvale, CA, USA.Minimum qualifications:
- Bachelor's degree or equivalent practical experience.
- 8 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory, or 6 years of experience with an advanced degree.
- 4 years of experience working with executive stakeholders.
Preferred qualifications:
- Master's degree in a related field (i.e., Business, Legal, Marketing, Finance, Technical).
- 2 years of experience in people management.
- Experience with structuring strategic analysis and messaging using spreadsheets and presentations.
- Experience implementing strategic and large scale initiatives projects in a demanding, change-oriented, fast-paced environment requiring a high degree of deadline-driven productivity.
- Experience working with different team members to design processes and implement strategic projects that solve business problems.
- Excellent problem-solving skills with experience executing complex strategic and operational initiatives.
About the job
gTech’s Strategy and Operations team (gSO) is made up of strategic partners and trusted advisors that drive success and transformative changes for gTech. We create value through deep functional and business expertise combined with analytical excellence to formulate and deliver strategies. Using core capabilities ― strategy, analytics, and communications ― we empower gTech to do amazing things to land the present, and build for the future.
In this role, you will lead strategy development and execution with senior leadership for gTech Users & Product (gUP), which is responsible for providing customer care and technical support for nearly all Google products. You will have an opportunity to shape how Google launches products, how we provide support, how we drive efficiencies across a global operations team, develop scalable processes, onboard new partners, resolve top user issues, and how we provide technical implementation services to some of Google's most strategic partners.
The Go-to-Market Operations (GtM) team ensures Google's complex and ever-evolving Ads business runs smoothly. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. We have teams embedded in each of the major Ads business areas as well as global teams that work across the business areas. Team members are analytical and strategic, with a pragmatic sense of how to get things done.
The US base salary range for this full-time position is $174,000-$261,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.
Responsibilities
- Mentor and coach a team of strategy consultants and program managers.
- Act as a strategic partner to the business supporting the leadership on service transformations, operational excellence, organizational initiatives and helping chart out and fulfill big bets for the business in line with the leadership’s strategic outlook.
- Define, launch and drive strategic and analytical initiatives to directly and indirectly improve customer experience, improve internal and external facing processes and operations, working closely with cross-functional teams, executive stakeholders, and senior leadership.
- Problem solve with senior leaders to deliver strategic insights and recommendations based on business analyses.
- Collaborate with cross-functional stakeholders in annual business planning, headcount management, key organizational metrics, and other operationally strategic projects.
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Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire.
If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
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