Localization Program Manager, gTech Users and Products

corporate_fareGoogleplaceBoulder, CO, USA

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
• 8 years of experience in a project/program management and a customer-facing, management consulting or customer support operations role.

Preferred qualifications:

• Experience in investigation, problem-solving and business judgement.
• Experience working internationally or in other languages.
• Ability to present to executive decision-makers in a clear and compelling manner.
• Ability to operate on their own in a fast-paced, ambiguous, and global environment with proven success in project management, execution and multitasking.
• Excellent communication and people management skills with the ability to influence and communicate with multiple stakeholders at all levels of management.
• Passion for Google products and users.
  

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

The Localization team helps Google's ideas and products look, feel and sound natural to users in their own countries. We collaborate with international Engineering, Product, UX, and Marketing teams to steer products through the localization process and ensure successful launches across the globe.

In this role as a Localization Program Managers (LPM), you will act as strategic advisors for products to understand how to connect with users across the world. You will help product teams plan a launch into different markets and provide advice on campaigns and launches. You will establish needs, deadlines and budgets. You will drive the business localization process to ensure successful launches across the globe. Also, you will be accountable for the successful delivery of both short and long-term localization needs for Product Area stakeholders. You will ensure better business outcomes and more diverse, native user experiences for product portfolios.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

Responsibilities

• Lead the localization of one or several Google products from inception to launch, managing delivery, cost and quality of projects and overseeing vendor execution.
• Understand localization workflows and services, identify tool and process needs to enable operational scaling, collaborate with Operations and Engineering teams to support deployment.
• Build compelling cases for new business opportunities, develop insightful recommendations, and drive development and implementation. Ability to influence various audiences including executives.
• Build relationships with product teams, educating and advising on products localization journey whilst representing the global users. Partner with stakeholders to understand product localization and local insight business needs.
• Be accountable for the products localization budget, from understanding the products roadmap to drive the annual planning, to advising stakeholders on optimizing their spend.