Content Quality Program Manager, Users and Products

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience in program or project management.
• 5 years of experience managing cross-functional or cross-team projects.

Preferred qualifications:

• Certification in Program Management, or experience in Program Management with a technology company.
• Experience in experimenting with content formats to optimize guidelines and user experience.
• Experience in building strategic content plans and analyzing user data.
• Experience with content strategy.
• Ability to translate complex user and business issues into business requirements.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

In this role, you will be working in the gUP Content Quality team. The Quality team is responsible for the successful execution of transformational operational initiatives enabling the delivery of high-quality scaled support content.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

The US base salary range for this full-time position is $129,000-$191,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities

• Drive complex, cross-functional initiatives to improve the content creation process and drive impact.
• Partner with support delivery and analytics to program manage quality framework, metrics and reporting mechanisms.
• Lead and activate continuous operational improvement efforts, and prioritize decision making by influencing key decision makers.
• Provide subject matter expertise (leak prevention, findability, knowledge base optimization) to working groups for ongoing projects.
• Identify and document key, quality-aligned tooling needs across the business and secure resourcing.