Overview

Make an Impact!

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

How can you make an impact?

The Sr. Medical Education Platform Trainer - APAC plays a strategic role in enabling medical and health sciences institutions across the APAC region to achieve measurable teaching, learning, and clinical outcomes using McGraw Hill’s digital platforms.

This senior-level role not only delivers high-quality training but designs, owns, and scales regional adoption programs, ensuring that faculty, clinicians, students, and librarians integrate digital resources effectively into curriculum, research, and clinical decision-making.

The position partners cross-functionally with Sales, Marketing, Product, and Global Customer Success to shape regional strategy, support key renewals, contribute market insights, and accelerate platform usage. The Senior Trainer represents McGraw Hill as a regional expert in medical education engagement, influencing both internal stakeholders and senior academic leaders.

What you will be doing?

Regional Program Leadership:

• Design and execute APAC-wide onboarding and adoption programs tailored to medical, nursing, and allied health curricula.
• Develop scalable training frameworks, campaigns, and learning pathways for faculty, librarians, clinicians, and students.
• Lead annual regional adoption planning with Sales and Customer Success leadership.

Training & Education Delivery:

• Deliver high-impact in-person and virtual training sessions, workshops, and curriculum-integration consultations.
• Develop advanced training assets (videos, guides, toolkits, microlearning modules) that support faculty development and student success.
• Represent McGraw Hill at conferences, academic meetings, and institutional leadership presentations.

Advanced Analytics & Reporting:

• Own regional adoption KPIs and monitor key institution-level usage patterns to identify risks and opportunities.
• Build and maintain dashboards, usage reports, and intervention plans for high-value accounts.
• Present data-driven recommendations during quarterly business reviews (QBRs) and renewal discussions.

3P Management & Partner Success:

• Manage, monitor, and support multiple third-party (3P) partners across APAC who handle customer success, engagement, and renewal-related activities.
• Ensure 3P partners deliver engagement, training quality, and customer experience equivalent to direct McGraw Hill support.
• Provide ongoing training, guidance, and content updates to partner customer success teams.
• Review 3P performance data, usage reports, and customer feedback to identify gaps and drive corrective actions.
• Conduct regular business reviews and planning sessions with 3P partners to align strategy, targets, and expectations.
• Serve as the regional point of escalation for partner-supported institutions to ensure consistent, high-level support.

Cross-Functional Influence & Product Feedback:

• Serve as the APAC liaison to Product and UX teams, providing structured insights from customer interactions, curricula, and market trends.
• Collaborate with Marketing to develop region-specific engagement content and targeted campaigns.
• Support high-stakes renewal or expansion opportunities by supplying strategic data and training plans.

Dimensions/Complexities:

• Designs and leads regional programs requiring coordination across Sales, Marketing, CSMs, Product, and Global CS.
• Engages with senior faculty, deans, clinical educators, and institutional leadership across culturally diverse APAC markets.
• Exercises high autonomy in managing strategic accounts, training priorities, and data-driven interventions.
• Expected to represent McGraw Hill in complex academic and clinical environments with credibility and expertise.
• Coordinates and manages multiple 3P partner teams responsible for customer success and engagement across diverse APAC markets.

What you need to be considered:

• 5-7 years of experience in medical education, digital learning, faculty development, or customer training.
• Proven ability to design and deliver training programs for complex academic or clinical audiences.
• Strong analytic skills with experience interpreting usage data and shaping adoption strategy.
• Professional English and Mandarin fluency (written and verbal).
• Ability to travel internationally across APAC and beyond.
• Academic or professional background in health sciences(Medicine,Nursing, Pharmacy,Public Health,Biomedical Sciences,Allied Health,Medical Librarianship, etc.)
• Strong account management mindset, proactive, skilled at managing multiple stakeholder relationships and expectations across diverse institutions.
• Experience managing external partners, distributors, or third-party vendors.

Preferred:

• Experience working in a university, hospital, medical school, or professional medical association.
• Familiarity with LMS workflows, LTI integrations, or digital resource adoption in higher education.

Digital Skills/Capabilities:

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