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Client Service Risk Specialist, Digital and Analytics

McKinsey & Company

McKinsey & Company

Customer Service, Data Science
Addis Ababa, Ethiopia · Almaty, Kazakhstan · Baku, Azerbaijan · Cairo Governorate, Egypt · Casablanca, Morocco · Doha, Qatar · Dubai - United Arab Emirates · Multiple locations
Posted on Thursday, July 27, 2023
Risk & Compliance

Client Service Risk Specialist, Digital and Analytics

  • Addis Ababa
  • Almaty
  • Baku
  • Cairo
  • Casablanca
  • Doha
  • Dubai
  • Istanbul
  • Johannesburg
  • Karachi
  • Kuwait
  • Lagos
  • Luanda
  • Nairobi
  • Riyadh
+ 5 More

Who You'll Work With

You will be part of our global Client Service Risk (CSR) function in one of our locations in East Europe, Middle East, and Africa. The CSR function’s mission is to enable McKinsey's client impact and innovation, while managing risks to our firm, our clients, and our people. This opportunity involves deep interaction with stakeholders across the Risk function and the firm as a whole.

What You'll Do

As part of the Client Service Risk (CSR) team, you will deliver expert risk advice and guidance that enables McKinsey’s most cutting-edge work while building and shaping a world-class risk management program. You will review cases and provide guidance on how to manage potential risks stemming from digital client engagements and the creation and launch of various client capabilities (e.g., new service offerings; new products, including client-facing digital analytics or assets; etc.), supporting senior CSR colleagues on the most complex cases.
You will assess the risk profile of tech-related products, tools and services that come up for review. You will assist CSR colleagues with preparing briefing materials for risk committee consideration of higher risk engagements, particularly where firm policies are not yet clear about the preferred risk stance. 
You will partner closely with and integrate advice from across firm functions (including Privacy, InfoSec, and Legal) and ‘cells’ (practices, offices, new delivery models) to provide counsel on multi-faceted issues. You will develop and implement best practices for operational risk requirements related to software delivery (including OSS and SaaS), AI/ML, privacy, and new tech-related products. You will support program development and delivery of priority initiatives and matters.
You will educate colleagues in EEMA on digital and analytics/client capabilities risk matters, and support knowledge sharing initiatives across the firm as they relate to these risk areas.

Qualifications

  • Top academic credentials and graduate degree preferred, demonstrated intellectual curiosity through professional training, advanced degree, or professional impact
  • 6+ years of professional experience in consulting/professional services, law, risk or other advisory role
  • Strong analytical, issue-spotting and problem-solving skills and demonstrated ability to handle complex, sensitive issues
  • Working knowledge and interest in building expertise in technology-related risks (information security/cybersecurity, privacy, AI, etc.)
  • Strong project management skills with experience working on projects involving data processing, cloud computing, advanced analytics/AI or software development and delivery
  • Familiarity with some of the key risk issues faced by a global consulting firm (e.g., staffing and organizational conflicts, reputational risk)
  • Entrepreneurial, collaborative attitude, with interest and aptitude for working as part of a diverse global team
  • Excellent judgment and exceptional integrity, as well as distinctive interpersonal and collaborative skills
  • Ability to work across all levels of seniority, cultivating trust-based, peer-counsellor relationships
  • Comfort working in a fast-paced, changing environment; comfort and credibility in challenging discussions with senior colleagues, balancing robustness, persistence, flexibility, humility, tact, and calmness under pressure
  • Outstanding English in written and oral communication skills, including clear and concise writing and editorial skills, with strong personal presence and credibility
Apply Now
Job Skill Group - CSSA
Job Skill Code - CRS - Client Service Risk Specialist
Function - Risk & Resilience
Industry - Financial Services;High Tech
Post to LinkedIn - Yes
Posted to LinkedIn Date - Thu Aug 25 00:00:00 GMT 2022
LinkedIn Posting City - Cairo
LinkedIn Posting State/Province -
LinkedIn Posting Country - Egypt
LinkedIn Job Title - Client Service Risk Specialist, Digital and Analytics
LinkedIn Function - Consulting;Information Technology;Legal
LinkedIn Industry - Information Technology and Services;Legal Services;Management Consulting
LinkedIn Seniority Level - Mid-Senior level