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Office IT Solution Advisor

McKinsey & Company

McKinsey & Company

IT
Buenos Aires, Argentina
Posted on Friday, September 1, 2023
Technology & Digital

Office IT Solution Advisor

  • Buenos Aires

Who You'll Work With

You will be based in our Buenos Aires office as part of our Office Technology Experience (OTE) team. In this group, you will leverage our on-site presence and cultural understanding to deliver great, consistent technology experiences and connect Technology & Digital (T&D) with the office community. You will provide the last mile of adoption and services that require a deeper level of personalized engagement. 
You will be responsible for providing these services to our Argentina office, as well as some other offices in Latin America, serving office leadership including partners and senior partners, department managers and other colleagues. In addition, you will leverage your connections with the wider global T&D organization to deliver the services to the Argentina office. 

What You'll Do

You will be a trusted partner with all office end users, other support teams and vendors during support cases on IT related queries and issues. 
In this role, you will engage in professional communication bridging the office and central IT support teams, identifying what are the needs of the users and any office issue trends. You will collaborate with other office IT, central IT teams and vendors to develop and deliver the best possible IT outcomes for the office. You will promote purposeful engagements with the office community by building opportunities for local users to become aware of new firm approved IT products, assisting with the adoption and deployment within the office. You will understand the needs of users within the office and anticipate how new tools will assist with the day-to-day work, increasing their holistic impact. You will capture feedback on CRM tool and report back to team lead/manager any feedback or patterns that might be immerging from engagements executed. 
You will also support our IT Hub with activities like asset tagging of devices, reimage and refurbishing laptops, set up loaner and team room devices, and partnering with office services to ship and receive devices and accessories. 

Qualifications

  • University degree preferably in a technical subject or equivalent education 
  • 3+ years of relevant technical experience ideally in a professional services environment 
  • Expertise in exploiting the potential of IT applications to improve working practices and user efficiency 
  • Knowledge of standard IT applications across Windows, macOS and iOS 
  • Strong problem-solving skills 
  • Strong service orientation; ability to build a customer and ownership focused support culture 
  • Outstanding organizational skills 
  • Excellent interpersonal and collaboration skills 
  • Ability to handle stressful situations; tolerance for ambiguity 
  • Very strong verbal and written communication skills; ability to explain complex situations in layman’s terms 
  • Highly developed verbal and written communications in English and Spanish; fluency in Portuguese is a plus 
Apply Now
Job Skill Group - CSSA
Job Skill Code - ITS - Office IT Solution Advisor
Function - Firm Administration
Industry - High Tech
Post to LinkedIn - Yes
Posted to LinkedIn Date - Wed Aug 30 00:00:00 GMT 2023
LinkedIn Posting City - Buenos Aires
LinkedIn Posting State/Province -
LinkedIn Posting Country - Argentina
LinkedIn Job Title - Office IT Solution Advisor
LinkedIn Function - Information Technology
LinkedIn Industry - Management Consulting
LinkedIn Seniority Level - Entry level