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Office IT Solution Advisor

McKinsey & Company

McKinsey & Company

IT
Seoul, South Korea
Posted on Tuesday, September 19, 2023
Technology & Digital

Office IT Solution Advisor

  • Seoul

Who You'll Work With

You will be based in our Seoul office, being part of McKinsey Office Technology Experience Team to provide IT support to the Seoul office, and also part of a team that supports all locations in North East Asia and contribute to support Asia-Pacific.
You will collaborate closely with our Office Technology team and wider Technology & Digital function colleagues to ensure optimum utilization of office technology, timely introduction of firm standard IT products, and cost-effective IT solutions. You will build and maintain excellent relationships with internal colleagues and act as a trusted advisor and go-to person for IT-related topics and support requests.

What You'll Do

In this role, you will ensure the success of the end-to-end customer journey of Seoul office users in IT-related queries and issues. You’ll provide the best customer service by actively and attentively responding with genuine curiosity, coming up with effective solutions, and displaying full ownership when problem-solving with other teams. You’ll effectively deliver a customer-first attitude and mindset in all scenarios even when details might be vague or unclear.
You will work to ensure that networking, server rooms, laptops, phones, audio, and video are in working order and upgraded with minimum interruption to users. You’ll facilitate repairs and maintenance of infrastructure and other equipment with local vendors. You’ll create and update trouble tickets in a timely manner and link them to global problems.
You’ll be part of the team to deliver new IT solutions to users in local offices. You’ll build opportunities for local users to become aware of new firm-approved IT products, assisting with the adoption and deployment within the office. You’ll engage with users within the offices to constantly understand their needs, anticipate how new tools could aid in the day-to-day work for support colleagues and consultants, and set-up these tools. You’ll report back to Team Leads and Managers any feedback or patterns that might be emerging from the training provided.
You’ll participate in projects to improve the daily functioning of IT within offices, upgrade current infrastructure, special on-site meetings and events, and office moves.
You’ll participate in knowledge sharing of current and new products/services with IT team members collaborating to come up with innovative solutions and standardized approaches to assist with consistent customer service.

Qualifications

  • Bachelor’s degree or above, preferably in a technical subject or equivalent education
  • 2+ years of relevant technical experience, ideally in a professional services environment
  • Demonstrated proficiency in technology, and the ability to quickly learn about new products
  • Knowledge of standard IT applications across Windows, macOS, and iOS
  • Strong verbal and written communication
  • Must have good English skills to work closely with global teams to deliver technology experiences 
  • Ability to explain complex situations in layman’s terms
  • Strong organizational, interpersonal and collaboration skills; strong problem-solving skills; strong service orientation
  • Ability to build a customer and ownership-focused support culture 
  • Ability to consistently deliver great customer experiences 
  • Ability to handle stressful situations
  • Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members
  • Ability to facilitate user experiences through briefings, workshops and events
Apply Now
Job Skill Group - CSSA
Job Skill Code - ITS - Office IT Solution Advisor
Function - Technology
Industry - High Tech;Industrials & Electronics
Post to LinkedIn - Yes
Posted to LinkedIn Date - Tue Aug 15 00:00:00 GMT 2023
LinkedIn Posting City - Seoul
LinkedIn Posting State/Province -
LinkedIn Posting Country - South Korea
LinkedIn Job Title - Office IT Solution Advisor
LinkedIn Function - Information Technology
LinkedIn Industry - Information Technology and Services
LinkedIn Seniority Level - Entry level