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Client Service Risk Manager

McKinsey & Company

McKinsey & Company

Customer Service
Brussels, Belgium · Dublin, Ireland · Düsseldorf, Germany · Lisbon, Portugal · London, UK · Madrid, Spain · Munich, Germany · United States
Posted on Thursday, September 28, 2023
Risk & Compliance

Client Service Risk Manager

  • Brussels
  • Dublin
  • Dusseldorf
  • Lisbon
  • London
  • Madrid
  • Munich
  • Poznan
  • Prague
  • Wroclaw

Who You'll Work With

You will be part of the firm’s Client Service Risk (CSR) function whose mission is to enable client impact and innovation in a way which manages risks to our clients, people, and the firm. CSR is a globally integrated team with colleagues from diverse professional backgrounds including communications, consulting, government, and law. Our function advises firm leadership on risks across the lifecycle of our client engagements, including client selection, management of work scope, and changes in operational circumstances. You will report to an associate director of Client Service Risk in Europe and will be based in Europe.

What You'll Do

As part of the CSR team, you will deliver expert risk advice and guidance that enables McKinsey’s most cutting-edge work while building and shaping a world-class risk management program.
You will provide high-quality, efficient, and streamlined support to senior colleagues and, on higher risk engagements, key decision-making bodies within the firm’s risk governance. Furthermore, you will lead risk advisory for specific groups of consultants, a sector or sub-region in Europe, and develop expertise in specific content areas.
To do so effectively, you will partner closely with the firm’s functions (including Communications, Finance, and Legal) and ‘cells’ (practices, offices, new delivery models) to integrate advice on complex, multi-faceted issues.
You will have the opportunity to build a reputation as a trusted advisor with senior colleagues across the firm. You will support the director of Risk and associate directors of Risk on implementing regional strategies within Europe and may make substantive contributions at the global level via, for example, policy reviews or operational changes.
You will be expected to radiate knowledge to others, and actively provide and receive feedback, helping to foster an inclusive environment focused on performance and health. Lastly, you will contribute to awareness efforts around risk policies and compliance processes to drive engagement across the firm within Europe.


  • University degree with a demonstrated intellectual curiosity through professional training, advanced degree, or professional impact
  • 7+ years of consulting, law, risk, compliance, communications, or other professional services experience
  • Outstanding written and oral communication skills in English and preferably at least one other European language with ability to tailor messaging based on audience
  • Excellent judgment and exceptional integrity, as well as distinctive interpersonal and collaborative skills
  • Entrepreneurial and collaborative attitude, with interest and aptitude for working as part of a diverse global team
  • Strong analytical, issue-spotting and problem-solving skills and demonstrated ability to handle complex, sensitive issues
  • Proven interpersonal and influencing skills with an ability to work across all levels of seniority, cultivating trust-based relationships
  • Strong project management skills
  • Comfort working in a fast-paced, changing environment and able to manage ambiguity with confidence
Apply Now
Job Skill Group - CSSA
Job Skill Code - MCSR - Client Service Risk Manager
Function - Risk & Resilience
Industry - Financial Services
Post to LinkedIn - Yes
Posted to LinkedIn Date - Tue Aug 15 00:00:00 GMT 2023
LinkedIn Posting City - London
LinkedIn Posting State/Province -
LinkedIn Posting Country - United Kingdom
LinkedIn Job Title - Client Service Risk Manager
LinkedIn Function - Consulting;Finance;Legal
LinkedIn Industry - Banking;Legal Services
LinkedIn Seniority Level - Mid-Senior level