Our Operations Practice assists our clients in solving complex operational challenges. Blending strategic thinking with hands-on practicality, our teams of consultants and experts work to develop and implement operational strategies that solve our clients’ most pressing problems.

McKinsey’s Service Operations service line is part of our Operations Practice. It helps clients create and execute service strategies that lead to competitive advantage, an improved customer experience, higher effectiveness and quality of work, and measurable bottom-line impact.

The service areas we work in range from end-customer services (e.g., call centers and field services) to internal back-office operations (e.g., in IT, HR, and Finance). In each of these areas, we help our clients enhance their productivity and set them up for the future, which, in many cases, leads to the longer-term transformation of the operating model (including structures, processes, technology, and people).

When you join McKinsey as a Consultant, you join a firm that will challenge you and invest heavily in your professional development. You will have the opportunity to work in dynamic teams and help leading global organizations solve some of their most challenging and complex problems.

What You'll Do

You will play an active role in problem-solving for clients, including identifying issues, forming hypotheses, designing and conducting analyses, and synthesizing conclusions into recommendations.

You will shape the clients’ digital agendas, create the next generation of operational models, and digitally transform end-to-end journeys using advanced analytics, robotics, and agile methodologies in service-oriented industries. Additionally, you will assist our client teams in developing strategies and technology roadmaps for implementing processes and operating systems that support applications connected to digital service operations.

You will also gain new skills and build on the strengths you bring to the firm. You will receive exceptional training, frequent coaching, and ongoing mentoring from colleagues and senior leaders on your teams.

Your application should be in English and include your CV and your transcripts (high school, university, etc.), indicating all relevant grades.

OPS2024

#LI-MP

Qualifications

A master’s degree and exceptional academic performance.
Broad experience in modern technologies (digital solutions) and robotics, preferably in the banking, insurance, or software industry or from specialized consultancies (e.g., digital Service Operations, end-to-end process digitalization, lean/Six Sigma, and zero-based budgeting).
A proven record of leadership in a work setting and/or through extracurricular activities.
Mobility and enthusiasm for taking on European assignments during the work week.
Exceptional analytical and quantitative problem-solving skills.
The ability to communicate complex ideas effectively, both verbally and in writing, in English and the local office language.

Industries

Aerospace & Defense
Automotive & Assembly
Capital Projects & Infrastructure
Chemicals
Consumer Packaged Goods
Electric Power & Natural Gas
Financial Services
Healthcare Systems & Services
High Tech
Industrials & Electronics
Life Sciences
Media & Entertainment
Metals & Mining
Oil & Gas
Public Sector
Retail
Semiconductors
Social Sector
Telecommunications
Travel, Transport & Logistics

+ 19 More

Capabilities

Operations

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FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law.

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.

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Job Skill Group - CSS Associate
Job Skill Code - ASC - Associate
Function - Operations
Industry - Aerospace & Defense;Automotive & Assembly;Capital Projects & Infrastructure;Chemicals;Consumer Packaged Goods;Electric Power & Natural Gas;Financial Services;Healthcare Systems & Services;High Tech;Industrials & Electronics;Life Sciences;Media & Entertainment;Metals & Mining;Oil & Gas;Public Sector;Retail;Semiconductors;Social Sector;Telecommunications;Travel, Transport & Logistics
Post to LinkedIn - Yes
Posted to LinkedIn Date - Fri Mar 10 00:00:00 GMT 2017
LinkedIn Posting City - Amsterdam
LinkedIn Posting State/Province -
LinkedIn Posting Country - Netherlands
LinkedIn Job Title - Experienced Consultant - Service Operations
LinkedIn Function - Consulting;Customer Service;Project Management
LinkedIn Industry - Banking;Insurance;Management Consulting
LinkedIn Seniority Level - Mid-Senior level

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