Senior Software Delivery Analyst - Growth, Marketing & Sales

You’ll work with our Periscope team in our Costa Rica Office. This is part of an exciting, highly visible fast-growing group within our Marketing & Sales Solutions and the broader firm. You will be part of the data delivery team and will have the opportunity to develop a deep understanding of the domain/function.

The Marketing & Sales practice strives to help clients in both consumer and business-to-business environments on a wide variety of marketing and sales topics. Our clients benefit from our experience in core areas of sales and marketing topics such as sales and channel management, branding, customer insights, marketing ROI, digital marketing, CLM and pricing. Our practice offers an exceptional opportunity to work at the intersection of sales, marketing and consulting. Focusing on issues like redefining sales and marketing operations and commercial transformation, our people help clients build capabilities and transform how companies go to market-moving them to customer-centric organizations.

Periscope is the technology backbone of McKinsey’s Sales & Marketing practice. Founded in 2007, it combines world-leading intellectual property, prescriptive analytics and cloud-based tools with expert support and training. This unique combination drives revenue growth – now, and in the future. The platform offers a suite of Marketing & Sales solutions that accelerate and sustain commercial transformation for businesses.

Periscope leverages its world-leading IP (largely from McKinsey but also other partners) and best-in-class technology to enable transparency into big data, create actionable insights, and new ways of working that drive lasting performance improvement, and typically sustain a 2-7% increase in

return on sales (ROS). With a truly global reach, the portfolio of solutions is comprised of: marketing solutions, customer experience solutions, category solutions, B2C pricing solutions, B2B pricing solutions and sales solutions. These are complemented by ongoing client service and custom capability building programs.

Periscope has a presence in 27 locations across 16 countries with a team of 800+ IT and business professionals and a network of 300+ experts.

You will work at the core of bridging client business challenges with the capabilities of our Periscope solution. You will be required to master the methodology embedded into the solutions and develop a deep understanding of the domain/function (across pricing, promotions and/ or assortment), to clearly articulate the benefits of the solution to clients, both external and internal, and how they are implemented in an organization.

In this role, you will work with Periscope leadership and client representatives in joint problem-solving sessions. You will also enable process improvements to gain efficiencies and enable a faster transition to steady state; through driving the discussions with the product development team by providing ongoing feedback on solutions and opportunities to enhance/add features. This is required for Periscope to deliver the insights related to the business challenges at stake.

You will support clients in their usage of Periscope solution and engage with client sponsors as well as program leadership on a regular basis to drive user adoption and drive the process of converting and enriching client raw data and deliver the insights related to the business challenges at stake.

You will act as a bridge to client requirement and solution capability and structure and configure the Periscope solution as per client needs. For this, you may have to master analytics/methodology embedded and the data concepts related to Periscope functional or sector domains.

You will also facilitate client user acceptance testing (“UAT”) to help client with any tool-related issues and work closely with internal product team members to ensure issues reported get resolved on priority.

You will be responsible for analyzing information on client needs and sales opportunities, providing insights into key market trends and product competitiveness, identifying opportunities for upgrade or additional training, and working with the digital delivery team to align execution dates and operative tasks.

Capabilities